Privacy Policy

1. Introduction

This Privacy Policy explains how Character AI collects, uses, shares, and protects information when you use https://characterai.free and related AI Character chat features. We wrote it to be readable, not buried under filler.

By using our service, you agree to the practices described here. If you do not agree, please do not use the site. This policy is meant to work alongside applicable privacy laws, including the GDPR and the CCPA, where they apply.

2. Information We Collect

We collect information in two main ways: information you give us directly, and information we collect automatically when you use the service. We only ask for or collect data that helps us operate, secure, improve, and support the platform.

3. How We Use Your Information

We use personal information to provide and maintain the service, process accounts, respond to messages, secure the platform, and improve AI Character quality. We also use it to detect abuse, enforce our rules, and comply with legal obligations.

Where allowed by law, we may use data to analyze trends, test features, personalize parts of the experience, and communicate service updates. If we send marketing messages, you can opt out where required.

• Provide, operate, and improve the site and chat features
• Authenticate accounts and keep the service secure
• Moderate content, investigate misuse, and enforce our terms
• Respond to support requests and privacy inquiries
• Comply with legal requests, disputes, and regulatory duties

4. Data Storage and Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. Those measures may include access controls, encrypted connections, logging, and vendor security reviews.

No online service can promise perfect security. You are responsible for keeping your password confidential and using a secure device and network when accessing your account.

5. Conversation Privacy

Your conversations with AI Characters are part of the service, and we treat them as private account data, not public posts by default. At the same time, chats may be processed by automated systems and, in limited cases, reviewed by trained personnel or vendors for safety, debugging, abuse prevention, support, and quality improvement.

You should assume anything you type may be stored and analyzed to operate the service. Do not use the platform to share confidential information, payment card data, government identifiers, or other highly sensitive personal data.

6. Third-Party Services

We rely on third-party providers to host infrastructure, process payments, analyze traffic, send email, support authentication, and help us operate the site. These providers may process personal information on our behalf under contractual restrictions.

We may also link to third-party websites or services that we do not control. Their privacy practices are governed by their own policies, not this one.

• Cloud hosting and storage providers
• Payment processors
• Analytics and performance tools
• Email delivery and customer support tools
• Security, fraud prevention, and authentication vendors

7. Cookies and Tracking

We use cookies and similar technologies to keep the site working, remember preferences, measure traffic, and understand how the service is used. Some cookies are necessary for core functions, while others help with analytics or performance.

Depending on where you live, you may have the right to control certain non-essential cookies. You can also manage cookies through your browser settings, though blocking some cookies may affect site functionality.

8. Your Rights

Depending on your location, you may have rights over your personal information. These can include the right to access, correct, delete, restrict, object to certain processing, withdraw consent where processing is based on consent, and request data portability.

California residents may have rights to know what personal information we collect, use, disclose, and retain, and to request deletion or correction, subject to exceptions. We do not discriminate against you for exercising privacy rights. To make a request, email privacy@characterai.free.

• Access a copy of certain personal information
• Request correction or deletion of eligible data
• Object to or restrict certain processing
• Withdraw consent where applicable
• Appeal or complain to a regulator where local law allows

9. Data Retention

We keep personal information for as long as reasonably necessary to provide the service, maintain security, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of data and why it was collected.

Conversation logs, account records, and technical logs may be retained for different lengths of time. When data is no longer needed, we delete it, de-identify it, or store it in a form that no longer identifies you, where feasible.

10. Children's Privacy

Character AI is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 without authorization required by law.

If you believe a child under 13 has provided personal information through https://characterai.free, contact us at privacy@characterai.free. If we learn that we collected such information in violation of applicable law, we will take reasonable steps to delete it.

11. International Data Transfers

Your information may be processed and stored in countries other than the one where you live. Those countries may have data protection laws that differ from your local laws.

When required, we use appropriate safeguards for cross-border transfers, such as contractual protections or other lawful transfer mechanisms. By using the service, you understand that your information may be transferred internationally, subject to applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the service, legal requirements, or our data practices. When we make material changes, we will post the updated version on the site and take any additional steps required by law.

Your continued use of the service after the updated policy becomes effective means the new policy applies going forward.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or need to contact us about personal information practices, email Character AI at privacy@characterai.free.

You can also write to us through the contact channels provided on https://characterai.free. For legal notices that are not privacy requests, use legal@characterai.free.